Help Center

1. What can I purchase from johnmarketartisan.com?

We offer a selection of home décor and lifestyle items designed to complement different interior styles, spaces, and everyday living environments.

2. Where do you ship?

We currently ship orders within the United States only. We do not currently offer international shipping.

3. How long does order processing take?

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

4. How long does shipping take?

Standard delivery generally takes approximately 3–7 business days after an order has been processed and shipped. Actual delivery times may vary depending on the destination and carrier.

5. Will I receive tracking information?

When tracking information is available, it may be provided after your order has been shipped. Please allow some time for tracking information to become active.

6. Can I change my shipping address after placing an order?

If you need to change your shipping address, please contact us as soon as possible. We will try to accommodate the request before the order is processed or shipped.

Once an order has been shipped, changes to the delivery address may no longer be possible.

7. What should I do if my order arrives damaged?

Please contact us as soon as possible if your order arrives damaged. Providing photographs of the package and item can help us review the issue and determine the appropriate solution.

8. Can I return my order?

Yes. Eligible purchases may generally be returned within 30 days of delivery. Items should be unused, in original condition, and meet the requirements described in our Return and Refund Policy.

9. Where should I send an approved return?

Approved returns should be sent to:

Market Artisan LLC
121 BRISA DR
PALM DESERT, CA 92211
USA

Please contact us before sending any return so we can provide the appropriate instructions.

10. Who pays for return shipping?

For returns that are not caused by an incorrect, defective, damaged, or otherwise unacceptable item received, the customer is generally responsible for return shipping costs.

11. How long does a refund take?

Once an eligible return has been received and approved, refunds are generally issued to the original payment method within 5–10 business days. Your financial institution may require additional time to post the refund.

12. Are purchases one-time payments?

Yes. Purchases made through johnmarketartisan.com are one-time purchases unless explicitly stated otherwise. We do not automatically enroll customers in subscriptions or recurring billing.