Refund & Returns

At johnmarketartisan.com, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, you may request a return in accordance with the conditions below.

1. Return Period

Return requests must be submitted within 30 days of delivery.

Items returned after this period may not be eligible for a refund unless otherwise required by applicable law.

2. Return Conditions

To be eligible for a return, items should be:

Unused and in original condition
In their original packaging, where applicable
Free from damage caused by use, misuse, or improper handling
Accompanied by the order information or other proof of purchase

We reserve the right to refuse a return if the returned item does not meet the applicable return requirements.

3. How to Request a Return

Before sending an item back, please contact us at john@johnmarketartisan.com with your order information and the reason for the return.

Please wait for return instructions before shipping the item. Unauthorized returns may experience delays in processing.

4. Return Address

Approved returns should be sent to:

Market Artisan LLC
121 BRISA DR
PALM DESERT, CA 92211
USA

Please do not send a return to any other address unless specifically instructed by our customer service team.

5. Return Shipping Costs

Unless the return is due to an incorrect, defective, damaged, or otherwise unacceptable item received, the customer is generally responsible for return shipping costs.

If the return is caused by an issue attributable to us, we will review the circumstances and provide appropriate assistance.

6. Refunds

Once your returned item is received and inspected, we will process the refund for eligible returns.

Approved refunds are generally issued to the original payment method within 5–10 business days after the return has been approved. The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

Original shipping charges, where applicable, may be non-refundable unless the return is due to an error or issue attributable to us.

7. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide your order information and photographs or other relevant details so that we can review the issue and determine an appropriate solution.